Technical

The Setapp Technical module is the maintenance ticket system that keeps your engineering team fast and your guests in clean, working rooms. Every issue lands as a ticket against a specific room or public zone, gets a photo and an owner, and stays visible until it is solved.

Key Capabilities

• Two ticket types: File against a hotel room (relation type 1) or a public zone — lobby, pool, kitchen, garden, gym (relation type 2).
• Photo attachments: Every ticket requires a photo so engineering sees the issue before they arrive at the room.
• Status workflow: Two clean states — problem and solved — with a finish-date timestamp the moment the ticket is closed.
• Assignment: Route each ticket to a specific engineer; only users with the technical-assign privilege appear in the dropdown.
• Personal queue: Engineers without privilege see only their own open tickets — no clutter, no missed jobs.
• Auto-OOO on rooms: When a ticket is filed against a room (from housekeeping or technical), the room flips to out-of-order automatically.
• Description and search: Free-text description per ticket, full text search across all tickets.
• Powerful filters: Filter by room, description text and date range (created_at) — find the right ticket in seconds.
• Pagination control: Show 50, 100 or all tickets per page — your choice.
• Open-first sorting: Tickets are sorted by status ascending so open work is always on top.
• One-click Excel export: Created date, creator, status, finish date, assignee, type, section, image URL, description — all in one file.
• Granular permissions: Separate privileges for create, edit, delete, status, assign, view-all and Excel export.
• Soft delete: Deleted tickets stay recoverable — nothing is lost by accident.
• Audit trail: Every create, edit and status change is timestamped to the user.

Who It Is For

Hotels, resorts, apart-hotels and any hospitality business with a maintenance team — from a single all-rounder to a full engineering department.

Why Setapp Technical

Stop tracking issues in chat threads and paper notebooks. Setapp Technical gives every problem a number, a photo and an owner — and keeps it visible to everyone who needs to know until it is solved.