Inquiry

The Setapp Inquiry module is the guest request ticketing system that keeps every guest ask — extra towels, broken AC, late checkout, wake-up call — visible, owned and resolved. Every inquiry is filed against a specific room, routed to a staff member and tracked through to completion.

Key Capabilities

• Room-anchored inquiries: Every ticket is filed against a specific hotel room so the staff member knows exactly where to go.
• Free-text description: Capture the guest request in their own words; full LIKE search across all inquiries.
• Status workflow: Open and solved states, with an automatic finish-date timestamp the moment a ticket is closed.
• Assignment: Route each inquiry to a specific staff member; only users with the inquiry-assign privilege appear in the dropdown.
• Personal queue: Staff without inquiry_view_all see only their own open tickets — no clutter, no missed work.
• Powerful filters: Filter by status, room, description text and date range — find the right ticket in seconds.
• Newest-first sorting: Inquiries are sorted by created date descending — fresh requests always on top.
• Pagination control: Show 50, 100 or all tickets per page — your choice.
• One-click Excel export: Created date, creator, status, finish date, assignee, room and description — all in one file.
• Granular permissions: Separate privileges for create, edit, delete, status, assign, view-all and Excel export.
• Soft delete: Deleted inquiries stay recoverable — nothing is lost by accident.
• Audit trail: Every create, edit, status change and assignment is timestamped to the user.

Who It Is For

Hotels, resorts, hostels and apart-hotels — any property where guest requests need to reach the right team member, fast, with nothing falling through the cracks.

Why Setapp Inquiry

Stop tracking guest requests on radio chatter, sticky notes and walkie-talkie shouts. Setapp Inquiry gives every guest ask a number, a room, an owner and a status — so the right team member solves it, every time.